Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD or DVD that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at therickcarr@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items will be refunded based on the purchase price, not full retail.
Exchanges
We only replace items if they are defective or damaged. Keep in mind, each pen is one of a kind! We may not have access to the same kind of wood. There are two other key variables. (1) Even if we have the same kind of wood, no two pieces have identical grain. (2) It is difficult at best to duplicate the exact shape of turned wood.
If you would like to exchange an item, send us an email at therickcarr@gmail.com and let us know your concern. We will be happy to work with you and let you know what is or is not possible, and give you the address to send your item to.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, contact us by email at therickcarr@gmail.com with your concerns. When the return is approved we will give you the physical address to return it.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item. A tracking number will protect us both.
Need help?
Contact us at therickcarr@gmail.com for questions related to refunds and returns.